TERMS AND CONDITIONS

BY TRADING ON THIS SITE, YOU AUTOMATICALLY AGREE TO THE BELOW MENTIONED CONDITIONS,

THEREFORE WE ADVISE YOU TO READ THE FOLLOWING TERMS AND CONDITIONS.

 

COLOURS

WE CANNOT GUARANTEE THAT THE COLOURS ON THE WEBSITE ARE TRUE TO LIFE.

THIS DEPENDS PARTLY ON THE COLOUR SETTINGS OF YOUR COMPUTER AND MONITOR.

 

PAYMENT

WHEN PLACING AN ORDER YOU UNDERTAKE THAT ALL DETAILS YOU PROVIDE TO US WITH ARE TRUE AND ACCURATE,

THAT YOU ARE OVER 18 YEARS OLD AND AN AUTHORIZED USER OF THE CREDIT CARD USED FOR THE TRANSACTION.

 

PRIVACY POLICY

ALL PERSONAL INFORMATION YOU PROVIDE US WITH OR THAT WE OBTAIN

WILL BE HANDLED BY TEOTOKI AS RESPONSIBLE FOR THE PERSONAL INFORMATION.

THE PERSONAL INFORMATION YOU PROVIDE WILL BE USED TO ENSURE DELIVERIES TO YOU.

THE INFORMATION YOU PROVIDE IS ONLY AVAILABLE TO TEOTOKI AND WILL NOT BE SHARED WITH OTHER THIRD PARTIES.

YOU HAVE THE RIGHT TO INSPECT THE INFORMATION HELD ABOUT YOU.

YOU ALWAYS HAVE THE RIGHT TO REQUEST TEOTOKI TO DELETE OR CORRECT THE INFORMATION HELD ABOUT YOU.

BY ACCEPTING THE TEOTOKI CONDITIONS, YOU AGREE TO THE ABOVE.

 

CHECKOUT

WHEN YOU REACH CHECKOUT PLEASE CHOSE YOUR PAYMENT METHOD AND COUNTRY.

WHEN ORDERING FROM A COUNTRY OUTSIDE THE EU, YOU WILL NOT HAVE TO PAY THE SWEDISH VAT.

YOU MAY HAVE TO PAY ADDITIONAL TAX / OR DUTIES IN THE COUNTRY OF DESTINATION.

TEOTOKI IS NOT RESPONSIBLE FOR SUCH TAXES AND DUTIES.

PLEASE BE ADVISED THAT TAX AND DUTIES MAY NOT BE REFUNDABLE TO NON- EU COSTUMERS WISHING TO RETURN ITEMS.

 

SHIPPING

WE SHIP TO SWEDEN AND THE EU

FOR OTHER COUNTRIES, PLEASE CONTACT INFO@TEOTOKI.COM

 

STANDARD DELIVERY

STANDARD DELIVERY TIME TO SWEDEN IS 2-4 WORKING DAYS, EUROPE 7-9 WORKING DAYS.

TEOTOKI DOES NOT PROCESS OR SHIP ORDERS ON SATURDAYS, SUNDAYS OR NATIONAL HOLIDAYS.

YOUR PURCHASED ITEM(S) WILL BE SHIPPED WITH POSTNORD.

 

TRANSPORT DAMAGES

IF THE PRODUCT IS LOST OR YOU, UPON RECEIVING, NOTICE THAT THE ITEM HAS BEEN DAMAGED DURING TRANSPORT

YOU SHOULD IMMEDIATELY REPORT THIS TO: ORDERS@TEOTOKI.COM.

 

FAULTY PRODUCTS

OUR ITEMS ARE QUALITY CONTROLLED BEFORE THEY ARE DISPATCHED TO CUSTOMERS.

SHOULD YOU RECEIVE AN ITEM THAT IS NOT IN PERFECT CONDITION

PLEASE CONTACT US IMMEDIATELY AT ORDERS@TEOTOKI.COM

YOU WILL RECEIVE A NEW ITEM A DISCOUNT OR A REFUND FOR THE ITEM AND ALL SHIPPING COSTS.

PLEASE NOTE THAT ITEMS THAT ARE DAMAGED AS A RESULT OF WEAR AND TEAR ARE NOT CONSIDERED TO BE FAULTY.

 

ARCHIVE

IN THIS CATEGORY YOU CAN SHOP ITEMS FROM PREVIOUS COLLECTIONS WITH 50% OFF.

 

EXCHANGES & REFUNDS

 

YOU ARE ALWAYS ENTITLED TO AN EXCHANGE OR REFUND WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

 

ALL RETURNS MUST BE MADE WITHIN 14 DAYS OF DELIVERY

ONCE YOUR ORDER HAS PASSED THE 14 DAYS MARK, THIS POLICY DOES NOT APPLY TO YOUR ORDER ANY LONGER.

 

IF YOUR ORDER IS NOT COLLECTED AND RETURNED TO US, TEOTOKI RESERVES THE RIGHT TO CHARGE A FEE OF 300 SEK TO COVER SHIPPING AND HANDLING.

 

PLEASE REGISTER YOUR RETURN BY SENDING AN EMAIL TO RETURNS@TEOTOKI.COM WITH YOUR NAME AND ORDER NUMBER,

WE WILL THEN PROVIDE DOMESTIC CUSTOMERS WITH A PRE-PAID RETURN LABEL.

 

PLEASE USE THE PRE-PAID RETURN LABEL YOU RECEIVED BY EMAIL AND LEAVE THE PACKAGE AT YOUR NEAREST POSTNORD SERVICE POINT.

 

OVERSEAS COSTUMERS MUST SEND ITEMS BACK TO TEOTOKI AT THEIR OWN EXPENSE.

 

IF YOU WISH TO PURCHACE A DIFFERENT ITEM, ANOTHER SIZE OR COLOUR PLEASE RETURN THE PURCHASED ITEM AND PLACE A NEW ORDER ON OUR WEBSITE.

ITEMS MUST BE RETURNED NEW AND UNUSED WITH ALL TAGS STILL ATTACHED AND IN THE ORIGINAL PACKAGING.

 

RETURNS THAT ARE DAMAGED, SOILED OR ALTERED WILL BE SENT BACK TO THE COSTUMER AT THEIR OWN EXPENCE.

TEOTOKI RESERVES THE RIGHT TO DENY REFUND IF THE MERCHANDISE DOES NOT MEET THE RETURN POLICY REQUIREMENTS.

 

OVERSEAS COSTUMERS FROM NON EU COUNTRIES ARE LIABLE FOR ALL DUTIES AND TAXES

THAT ARE CHARGED FOR TRANSPORTING THE RETURNED MERCHANDISE BACK TO TEOTOKI.

 

WE RECOMMEND THAT YOU USE A TRACKABLE POSTAGE SERVICE AND RETAIN PROOF OF POSTAGE

AS WE WILL BE UNABLE TO ACCEPT RESPONSIBILITY FOR RETURNS LOST OR DAMAGED DURING DELIVERY.

 

ONCE TEOTOKI HAS RECEIVED AND CHECKED YOUR ITEM WE WILL REFUND YOU BY YOUR ORIGINAL PAYMENT METHOD.

PLEASE NOTE THAT SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE.

PAYMENTS CAN TAKE UP TO 14 WORKING DAYS TO PROCESS.

 

TO RETURN YOUR PURCHASE PLEASE FILL IN THE RETURN FORM ENCLOSED WITH YOUR ORDER

AND MAKE SURE THAT THE BOX IS SAFELY WRAPPED BEFORE SENDING.

 

 

TEOTOKI AB

VAT NR SE559078430101