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CHRISTMAS AND NEW YEAR DELIVERY*

 

EXCHANGES AND REFUNDS

YOU ARE ALWAYS ENTITLED TO AN EXCHANGE / OR REFUND WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

FOR SALE ITEMS ONLY EXCHANGES ARE ACCEPTED.

 

WE STRONGLY RECOMMEND THAT YOU RETURN YOUR ITEM WITHIN 7 DAYS OF RECEIVING YOUR ORDER

TO ENSURE THAT IT ARRIVES BACK TO TEOTOKI IN TIME.

OVERSEAS COSTUMERS MUST SEND ITEMS BACK TO TEOTOKI AT YOUR OWN EXPENSE .

 

ITEMS MUST BE RETURNED NEW AND UNUSED WITH ALL TAGS STILL ATTACHED AND IN THE ORIGINAL BOX.

RETURNED ITEMS THAT ARE DAMAGED, SOILED OR ALTERED WILL BE SENT BACK TO THE COSTUMER AT THEIR OWN EXPENCE.

TEOTOKI RESERVES THE RIGHT TO DENY REFUND IF THE MERCHANDISE DOES NOT MEET THE RETUR POLICY REQUIREMENTS.

 

OVERSEAS COSTUMERS FROM NON EU COUNTRIES ARE LIABLE FOR ALL DUTIES AND TAXES

THAT ARE CHARGED FOR TRANSPORTING THE RETURNED MERCHANDISE BACK TO TEOTOKI.

WE RECOMMEND THAT YOU USE A TRACKABLE POSTAGE SERVICE AND RETAIN PROOF OF POSTAGE

AS WE WILL BE UNABLE TO ACCEPT RESPONSIBILITY FOR RETURNS LOST OR DAMAGED DURING DELIVERY.

 

ONCE TEOTOKI HAS RECEIVED AND CHECKED YOUR ITEM WE WILL REFUND YOU BY YOUR ORIGINAL PAYMENT METHOD.

PLEASE NOTE THAT SHIPPING AND HANDLING CHARGES ARE NON REFUNDABLE.

PAYMENTS CAN TAKE UP TO 14 WORKINGDAYS TO PROCESS.

 

SUBJECT TO STOCK AVAILABILITY, WE WILL EXCHANGE ELIGIBLE ITEMS

THAT ARE RETURNED TO US WITHIN 14 DAYS OF RECEIVING YOUR ORDER.

THE NEW ITEM WILL BE SHIPPED TO YOU AFTER THE RETURNED ITEM HAS BEEN RECEIVED BY US AND CHECKED.

 

HOW TO RETURN YOUR ORDER

PLEASE ALWAYS EMAIL US AT RETURNS@TEOTOKI.COM WITH YOUR NAME AND ORDER NUMBER

IF YOU WISH TO RETURN OR EXCHANGE AN ITEM.

TO RETURN YOUR PURCHASE PLEASE ALSO FILL IN THE RETURN FORM ENCLOSED WITH YOUR ORDER

AND MAKE SURE THAT THE BOX IS SAFELY WRAPPED BEFORE SENDING.

 

SEND YOUR RETURN TO:

TEOTOKI
SKEPPARGATAN 22
114 52 STOCKHOLM
SWEDEN

 

SHOULD YOU HAVE ANY FURTHER QUESTIONS OR REQUIREMENTS PLEASE CONTACT CUSTOMER SERVICE AT

INFO@TEOTOKI.COM

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